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Refund Policy

Last updated: February 12, 2026

Satisfaction guarantee — first 2 sessions

If you are not satisfied after the first 2 sessions, we will issue a full refund — no questions asked. This applies to both group batches and 1:1 coaching. Request must be made within 7 days of your 2nd session.

Full refund of fees paidRefund initiated within 2 business daysCredited in 5–7 business days
1

Group Batch Refund Policy

Within first 2 sessions

Full refund of the monthly fee if you request cancellation within 7 days of attending your 2nd session.

Example: Level 1 batch (₹3,200/month) → full refund of ₹3,200

After 2 sessions — same month

No refund for remaining classes in the current billing cycle. You may cancel before the next month's billing (7 days notice required), switch to 1:1 coaching, or transfer enrolment to another student with approval.

Not eligible for refund
  • Missed classes due to student absence — materials shared via WhatsApp
  • Technical issues on student's end (internet, device)
  • Dissatisfaction after 2 sessions without prior complaint
  • Partial month refunds after 2 sessions completed
2

1:1 Personal Coaching Refund Policy

Within first 2 sessions

Full refund of fees paid for those 2 sessions if you request cancellation within 7 days.

Example: Paid for 4 sessions (₹1,000/hr × 4 = ₹4,000). After 2 sessions you cancel → refund = ₹2,000 (2 unused sessions)

After 2 sessions
  • No refund for completed sessions
  • Cancel remaining sessions with 7 days notice — no charge for unused sessions
  • Reschedule free of charge with 24+ hours notice
  • Less than 24 hours notice = session forfeited, no refund
3

Cancellation Rules

Group batches

Notice period7 days before next billing cycle
How to cancelEmail chessnb.online@gmail.com
EffectCurrent month continues, no charge next month
Re-enrolmentAllowed anytime, subject to availability

1:1 coaching

Session cancel24-hour notice required
ReschedulingFree with 24+ hours notice
Late cancel<24 hours = session charged
Programme end7 days notice, unused sessions refunded
4

How to Request a Refund

1
Email us: Send request to chessnb.online@gmail.com with subject: "Refund Request — [Your Name]"
2
Include details: Your name, programme enrolled, payment date, and reason (optional)
3
Confirmation: We reply within 24 hours to confirm eligibility
4
Processing: Refund initiated within 2 business days via original payment method
5
Credit: Amount reflects in your account in 5–7 business days (bank dependent)
5

Special Circumstances

Medical emergency

  • Pause enrolment for up to 3 months — no charges during pause
  • Transfer to a future batch
  • Partial refund considered case-by-case (medical documentation required)

Coach-initiated cancellation

  • Full refund of unused sessions or months
  • Priority enrolment in next available batch
  • Discount on next programme where applicable

Technical failure on our end

  • Free makeup class scheduled within the same week
  • Or proportional credit toward next month's fee

Contact for refunds

Questions or need to initiate a refund?

Email: chessnb.online@gmail.com

Subject: "Refund Query — [Your Name]"

Response within 24 hours on business days

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